You are entitled to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods. To exercise the right of withdrawal, you must notify our address its decision to withdraw from the contract by an unequivocal statement (eg a letter sent by mail, fax or email). You may use the model withdrawal form, although its use is not mandatory. To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
In case of withdrawal on its part, we will refund all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the choice by you of a type of delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any event no later than 14 calendar days from the date on which we are informed of its decision to withdraw from this contract. We proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any fees as a result of repayment. We may withhold reimbursement until it has received the goods back or you have supplied evidence of repayment thereof, depending on which condition is met first. you should restore or deliver goods directly or our address, without undue delay and in any case no later than within 14 calendar days from the date on which you communicate your withdrawal from the contract. The deadline is met is if you send back the goods before the period has ended. you should bear the direct cost of returning the goods.
Only you are responsible for the diminished value of the goods resulting from a different than necessary to establish the nature, characteristics and functioning of the goods handling.
The right of withdrawal does not apply to contracts relating to:
The provision of services, once the service has been fully implemented, when the performance has begun, with the express consent of the consumer and user and recognition on their part that is aware that, once the contract has been executed entirely by the employer, you will have lost their right of withdrawal.
The supply of goods or the provision of services whose price depends on market fluctuations outside the employer's control, which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized and user.
The supply of goods that are liable to deteriorate or expire rapidly.
The supply of sealed goods which are not suitable for return due to health protection or hygiene and were unsealed after delivery.
The supply of goods after delivery and taking into account their nature have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed at the time of concluding the contract of sale and that can not be delivered within 30 days, and the actual value depends on fluctuations in the market that the employer can not control.
Contracts where the consumer and user has specifically requested the entrepreneur who visit them to undertake urgent repairs or maintenance; if, on this visit, the employer pays additional services specifically requested by the consumer or goods other than replacement parts necessarily used in performing the maintenance or repair, the right of withdrawal should apply to those additional services or goods .
The supply of audio or sealed video recordings or sealed computer software which were unsealed by the consumer and user after delivery.
The supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
Contracts concluded at a public auction.
The provision of accommodation to serve purposes other than housing, transportation of goods, car rental, food or recreation-related services if the contract provides for a date or a specific implementation period.
The supply of digital content which is not supplied on a tangible medium if the performance has begun with the express prior consent of the consumer and user knowledge on his part that consequently loses his right of withdrawal.